Human Factors - Initial Training
This is an internet based initial training course for Human Factors in aircraft maintenance.
The course content complies with EASA Part 145.A.30(e) and its AMC and GM.
It is a mandatory requirement to carry out refresh/continuous training every 2 years.
After concluding the training, you can download directly to your computer (pdf format) your Certificate of Recognition and print a copy of it if necessary.
There are no prerequisites for taking this course.
Note: Once purchased you have 2 months to complete your course.
Note 1: If you wish to purchase a set of accesses for your organization’s employees, please contact us directly in order that we can provide you with an access package.
The Human Factors Course aims are:
• To provide trainees with knowledge and skills in order to make them aware of the importance of the study of human capacities and limitations in their workplace;
• To raise trainee’s awareness for the importance of their performance, of the system as a whole and the influence of Human Factors in optimizing interpersonal relationships and the systems where they operate, in order to improve the safety, efficiency and well-being of the Organization where they work.
According to AMC2 145.A.30 (e), this course is designed to Maintenance Organization Personnel (personnel involved in any maintenance, development of maintenance programmes, airworthiness reviews, management and/or quality audits).
Module 1. General/Introduction to human factors
1.1. Need to address human factors
1.2. Statistics
1.3. Incidents
Module 2. Safety Culture/Organizational factors
Module 3. Human Error
3.1. Error models and theories
3.2. Types of errors in maintenance tasks
3.3. Violations
3.4. Implications of errors
3.5. Avoiding and managing errors
3.6. Human reliability
Module 4. Human performance & limitations
4.1. Vision
4.2. Hearing
4.3. Information-processing
4.4. Attention and perception
4.5. Situational awareness
4.6. Memory
4.7. Claustrophobia and physical access
4.8. Motivation
4.9. Fitness/Health
4.10. Stress
4.11. Workload management
4.12. Fatigue
4.13. Alcohol, medication, drugs
4.14. Physical work
4.15. Repetitive tasks/complacency
Module 5. Environment
5.1. Peer pressure
5.2. Stressors
5.3. Time pressure and deadlines
5.4. Workload
5.5. Shift Work
5.6. Noise and fumes
5.7. Illumination
5.8. Climate and temperature
5.9. Motion and vibration
5.10. Complex systems
5.11. Hazards in the workplace
5.12. Lack of manpower
5.13. Distractions and interruptions
Module 6. Procedures, information, tools and practices
6.1. Visual Inspection
6.2. Work logging and recording
6.3. Procedure - practice/mismatch/norms
6.4. Technical documentation - access and quality
6.5. Critical maintenance tasks and error-capturing methods (independent inspection, reinspection, etc.)
Module 7. Communication
7.1. Shift/Task handover
7.2. Dissemination of information
7.3. Cultural differences
Module 8. Teamwork
8.1. Responsibility
8.2. Management, supervision and leadership
8.3. Decision making
Module 9. Professionalism and integrity
9.1. Keeping up to date; currency
9.2. Error provoking behaviour
9.3. Assertiveness
Module 10. Organization’s Human Factors program
10.1. Reporting errors
10.2. Disciplinary policy
10.3. Error investigation
10.4. Action to address problems
10.5. Feedback
Without final assessment, no examination will be held.
Continuous assessment: during the training some learning control questions will be applied, seeking that students better understand course material.